Christian Financial Credit Union
  • 03-Nov-2017 to 15-Jan-2018 (CST)
  • Roseville, MI, USA
  • Full Time

 

The Member Solutions Center (MSC) is the Credit Union's virtual branch, providing phone and online support to members and enriching their experience by promoting robust financial products and services. The MSC Supervisor is responsible for planning, scheduling, supervising and evaluating MSC work flow and staffing, as well as providing attentive and courteous member service to members who contact the Credit Union via phone or online. Champions MSC cross-sell activities to make members' experience with the Credit Union more convenient and meet their financial needs. Monitors staff performance, sales and call volume. Coordinates department activities to achieve desired volume. Serves as escalation point for complex member questions/concerns. Represents the Credit Union positively and professionally at all times.

 

  

 

 

 

Christian Financial Credit Union
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